[(Advances in Management Accounting: Vol. 9 )] [Author: John by John Y. Lee

By John Y. Lee

This book deals well-developed articles on a number of themes in administration accounting which are appropriate to either practitioners and academicians. As a revered specialist magazine, AIMA is easily poised to satisfy their details wishes. Featured in fresh volumes are articles at the perform and examine of administration accounting within the twenty first century, the construction of purchaser worth and outside-in expense, the drivers of purchaser and company profitability, product costing for production and repair industries, functionality size, capital budgeting, model valuation, aim costing, kaizen costing, and govt reimbursement matters. Accountants in any respect degrees who paintings in firms and not-for-profit agencies will be drawn to the AIMA articles.

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MCNAIR, LIDIJA POLUTNIK AND RICCARDO SILVI Beyond these initial questions on the feasibility and validity of the methods, there were issues surrounding customer segmentation and the development of differential value/cost assessments that needed to be explored in this study. Specifically, Wayland and Cole (1998) and others have suggested that customer segments would emerge when consumers’ preferences for bundles of products/ services are heterogeneous. These segments would then reflect different willingness to pay, for a set of bundled product attributes.

This has been found to lead to various forms of undesirable behavioral responses, such as a sales manager failing to make calls at the end of a month because the budget for this activity has been exceeded. Whether ABC is the problem or whether there is simply a need for improved education on how to use the ABC estimates remains to be seen. 4. As noted in Ittner and Larcker, 1998(b), there has been some industry-based variation in the reported results on the informativeness of customer satisfaction measures for assessing a firm’s potential long-term performance.

Specifically, during data collection at Telecom, significant resistance to the three categories (value-add, non-value-add, and waste) was encountered. As 25 26 1 2 3 4 5 6 7 8 9 1011 11 12 13 14 15 16 17 18 19 2011 21 22 23 24 25 26 27 28 29 3011 31 32 33 34 35 36 37 38 39 40 C. J. MCNAIR, LIDIJA POLUTNIK AND RICCARDO SILVI Table 4. Cost Distribution for all Sites Company Carpigiani Confartigianato SCM 48% Clover Windows, Inc. Celli 47% Impact Communications Telecom Value-Add % 44% 42% 40% 44% 36% 31% 54% 8% Non-Value-Add % 32% 39% 12% 46% 39% 22% 29% 73% Waste % 24% 19% 10% 25% 17% 20% described by one departmental manager:16 I can understand what you’re asking, but it just doesn’t seem right.

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